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Strategy #3 for Building Client Relationships

In this series, we discuss various strategies for creating a relationship through therapeutic rapport. To see the entire series, click here.

 Use client suggestions:  My next strategy for turning rapport into a true relationship is to acknowledge and (sometimes) take a client's advice.  This isn't as ethically problematic as it may first appear.  For example, an obvious client suggestion that all music therapists are familiar with and take seriously is the client's opinion and personal preference for music.  We know that preferred music is more powerful and helps increase client motivation within a session.  There are plenty of other suggestions a client may offer, however (at least, if they are anything like mine!).  Maybe they have a suggestion for a different instrument to try, a new arrangement for the room, or even where to grab a rockin' mocha down the street.  If you take any of these suggestions, be sure to point out that you did so, and thank them for the tip.  It demonstrates that you value them and their thoughts as an individual, and can help them feel more at ease with you.


A small disclaimer:  Of course, all clients may offer a suggestion that is not sound, so use your best professional judgment.  Also be aware of clients who may be trying to manipulate you or the group.  In some styles of therapy, allowing this to play out is desirable.  In my setting, it is not.  So while I use this strategy frequently, I am also comfortably and obviously in charge of the group.  Client suggestions are welcomed, offered, and received freely, but I do feel comfortable drawing a line so they do not dilute my leadership of the group.  Depending on your therapeutic philosophy, clients and their issues, and structure of the facility you work in, you may need to be very aware of this.
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